Experience

NOV 2016 — PRESENT

Business Solution Consultant • Apple

Delivering technical consultations, product demonstrations, and workshops to drive engagement, solution adoption, and customer success across retail and enterprise.

  • Deliver technical consultations and solution recommendations based on customer business and operational needs.
  • Conduct product demonstrations, workshops, and discovery sessions to drive engagement and adoption.
  • Build and maintain strong relationships with customers, partners, and internal stakeholders.
  • Collaborate with cross-functional teams to support implementation, customer experience, and operational excellence.
  • Support sales growth through consultative selling and customer-focused solution positioning.
  • Train and coach partner team members on products, services, and customer engagement best practices.
  • Monitor market trends, customer behavior, and competitor activity to inform business opportunities.
  • Ensure compliance with Apple's operational and service standards.
  • Simplify technical concepts for both technical and non-technical audiences.
PRE-SALESSOLUTION ARCHITECTUREBUSINESS DEVELOPMENTCUSTOMER SUCCESSENABLEMENT